Shipping

Shipping, delivery and logistics policy for international orders from Zhenyu Robotics.

This Shipping & Delivery Policy explains how we process orders, prepare shipments, and deliver products to our customers worldwide.

1. Order Processing Time

• In-stock items: 3-7 working days after payment confirmation.
• Custom / OEM orders: 15-45 working days depending on customization requirements.
• Sample orders: 5-10 working days for production and delivery.

We will send you a confirmation email once your order has been shipped, including tracking information if available.

2. Shipping Methods

We offer the following shipping options based on product size, weight, and destination:

• Sea Freight (FCL/LCL): Most cost-effective for large equipment and bulk orders. Ships from Shanghai or Ningbo port, China. Transit time: 15-45 days depending on destination.
• Air Freight: Faster delivery for urgent orders and small parcels. Transit time: 5-10 days.
• Express Courier (DHL/FedEx/UPS): For samples and small parts. Transit time: 3-7 days.
• Train Freight (China-Europe Railway): Cost-effective alternative to sea freight for European destinations. Transit time: 18-25 days.

3. Shipping Terms (Incoterms)

We support the following standard trade terms:

• EXW (Ex Works): Customer arranges pickup from our factory in Suzhou, China.
• FOB (Free on Board): We handle export customs clearance and delivery to Shanghai/Ningbo port.
• CIF (Cost, Insurance & Freight): We cover freight and insurance to your destination port.
• DDP (Delivered Duty Paid): Door-to-door delivery including customs clearance and import duties (available for select regions).

4. Packaging

All products are packed in export-standard plywood cases or wooden pallets, suitable for long-distance ocean freight. Anti-rust treatment, moisture protection, and shock absorption materials are included as needed. Custom packaging and shipping labels are available upon request.

5. Customs & Duties

• Import duties, taxes, and customs clearance fees at the destination are not included in the product price, unless DDP terms are agreed.
• Customers are responsible for ensuring that products can be legally imported into their country.
• We provide all necessary export documents (commercial invoice, packing list, bill of lading, certificate of origin, etc.).

6. Estimated Delivery Time

Delivery time = Order processing time + Transit time. Estimated transit times by sea freight:

• Asia: 5-10 days
• Europe: 25-35 days
• North America: 25-40 days
• Middle East: 18-25 days
• Southeast Asia: 7-15 days

Please note that these are estimates and actual delivery times may vary due to customs inspection, weather conditions, port congestion, and other factors beyond our control.

7. Shipping Delays

We are not responsible for delays caused by shipping lines, customs authorities, weather events, port strikes, or other force majeure events. We will work with you to minimize delays and provide updates as soon as we receive information.

8. Damaged Shipments

Please inspect the package immediately upon delivery. If any damage is found, please take photos and contact us within 7 days. We will work with the shipping company to file a claim and arrange replacement or repair as needed.

9. Tracking Information

Once your order is shipped, we will provide tracking numbers and shipping documents via email. For sea freight shipments, tracking may be limited to port-to-port tracking.

10. Contact Us

For any questions about shipping or delivery, please contact us via our contact page.

Technical Specifications

Certification	CE, ISO9001
Warranty	12 Months
Customization	OEM / ODM Available
Country of Origin	Suzhou, China