---
title: "24/7 After-Sales Support - Technical Support and Spare Parts"
date: 2026-10-22
description: "Dedicated After-Sales SupportWe stand behind every forklift and AGV robot we sell. Our after-sales team provides 24/7 technical support, fast spare parts shippi..."
source: https://www.cn-zhenyu.com/blog/24-7-sales-support-technical-support-spare-parts/
---

# 24/7 After-Sales Support - Technical Support and Spare Parts

## Dedicated After-Sales Support

We stand behind every forklift and AGV robot we sell. Our after-sales team provides 24/7 technical support, fast spare parts shipping and overseas on-site service when needed.

### What We Offer

- **24/7 Online Support:** Reach us via WhatsApp, email or WeChat at any time.
- **Remote Diagnosis:** Our engineers can connect to AGV fleet management systems remotely to troubleshoot issues.
- **Spare Parts Supply:** Common wear parts (batteries, motors, controllers, sensors) shipped within 48 hours.
- **Warranty:** 12-month or 2000-hour warranty on all machines, whichever comes first.
- **Overseas Service:** We can send technicians to your site for installation, training and maintenance in most regions.

### Training Included

Every order includes free online training for your operators and maintenance team. We provide video guides, operation manuals and on-site training for larger projects.

## Technical Specifications

<table style="width:100%; border-collapse:collapse; margin-bottom:30px; background:#fff; border-radius:8px; overflow:hidden; box-shadow:0 2px 10px rgba(0,0,0,0.05);"><tr style="border-bottom:1px solid #f0f0f0;"><td style="padding:12px 16px; background:#f8fafc; font-weight:600; color:#333; width:40%;">Certification</td><td style="padding:12px 16px; color:#555;">CE, ISO9001</td></tr><tr style="border-bottom:1px solid #f0f0f0;"><td style="padding:12px 16px; background:#f8fafc; font-weight:600; color:#333; width:40%;">Warranty</td><td style="padding:12px 16px; color:#555;">12 Months</td></tr><tr style="border-bottom:1px solid #f0f0f0;"><td style="padding:12px 16px; background:#f8fafc; font-weight:600; color:#333; width:40%;">Customization</td><td style="padding:12px 16px; color:#555;">OEM / ODM Available</td></tr><tr style="border-bottom:1px solid #f0f0f0;"><td style="padding:12px 16px; background:#f8fafc; font-weight:600; color:#333; width:40%;">Country of Origin</td><td style="padding:12px 16px; color:#555;">Suzhou, China</td></tr></table>